At 60°N 95°W Brand & Co., we work very hard to provide you with quality Made in Canada (or, as we like to call it Made in 60°N 95°W) apparel. We are confident that you will be pleased with your garment. However, we know that life happens, so if, for any reason, you are unsatisfied with your purchase, you can return it to us for an exchange or a full refund.
Returning a product (applies to both exchanges and returns for refund)
If you have received an item that is not the right size or just not what you thought you wanted (unlikely), please complete the Return Form to ensure the prompt and efficient processing of your exchange. Exchanges not due to a manufacturer’s defect are subject to return shipping charges regardless of any shipping promotions available at the time of purchase or exchange. Please include this completed form with your prepaid, insured package and mail to:
Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
If you wish to return an item for a full refund, please send an email to: info@60N95W.com with your Order ID #, Name, Item(s) Returning, and Reason for Return.
For refunds that are not due to a manufacturer’s defect, we will refund the original amount charged for the returned items plus applicable taxes less any shipping costs (before any applied shipping discounts or free shipping offers).
When will my purchase be refunded?
Once your package has been received, your refund will be issued in the original form of payment within five (5) business days. You will be notified via e-mail when the transaction has taken place. Please note that banking institutions may require additional days to process and post the transaction to your account once they have received the information from us.
Shipping costs are not refunded. If you received free shipping and you return your complete order, or if the amount of merchandise you are keeping is $50 or less, a retro-active standard shipping fee of $5 + tax is applied and will be deducted from your refund amount.